WE ARE A FAMILY RUN COMPANY AND WILL BE ON HOLIDAY FROM 11TH - 20TH NOVEMBER, WEBSITE UP AND RUNNING AGAIN FOR ORDERS ON 20TH NOVEMBER. THANK YOU

Returns & Cancellation

Please note that E-Liquid cannot be returned due to health and safety concerns.

Coils/atomisers can be returned within 2 days only due to the disposable nature of the product but the goods purchased must be returned in the original condition, unopened and undamaged at your expense.

When returning a faulty product, please e-mail us first with the details. We aim to resolve the issue within 7 days of receiving the faulty goods. The packaging, product, and accessories must all be returned as the complete product. Missing items will invalidate the claim.

You have 14 days to cancel an order, but the goods purchased must be returned at your expense in the original condition, unopened and undamaged. We will refund the cost of goods purchased but not the postage.

To return items please inform Monster Vape Shop by completing and submitting this Return Form (or e-mail or post using the address/information on the "contact us" page) before sending the product back to Monster Vape Shop.